It was around December last year when i began to have problems with my broadband connection with Orange, my connection kept coming and going for no reason at all. After trouble shooting myself trying to find any reason why my connection kept dropping i eventually had to call Orange technical support (see say n to 0870 for the free number). I really didn't want to talk to technical support as with past experience it was always the same procedure, get put on hold for 10 minutes, get asked if your modem is plugged in correctly, check the filters, reset the modem…bla bla bla. Eventually i decided i wanted to leave Orange and go to another ISP, after i mentioned this I was transfered to a sales representative who said instead of leaving we will upgrade you for free to 8MB broadband and give you a free wireless router for all the trouble you had been having. It seemed like it was a good deal so i decided to go for it as it was also cheaper, faster and cheaper couldn't be bad! A few days later i received my Livebox (crap!) and set it all up in the vain hope of getting connected, after trying for a few hours it just wouldnt sync with the exchange!
Anyway to cut a long story short…………………
After talking to tech support several times asking someone to check the exchange i decided i wanted to leave orange once and for all after getting terrible service and fobbed off all the time! After saying i wanted to leave i was once again passed on to customer service who informed me that i was tied into a 12 month contract and it was going to cost me £300/$600 to get out of my contract early. I told them i had never agreed to a new contract and was told that my upgrade was a gesture of goodwill not a contract renewal. After arguing with several people, Martin Cross being one of them with selective hearing i had no choice but to stay with Orange for the duration (December this year). Finally my problem or should I say Orange's was fixed by a BT engineer who told me that the orange equipment i was plugged into was broken faulty and it was a simple task of re-patching to another one.
Protect Yourself
My gripe was that i was entered into a new contract without explicitly being told that i was and was mislead to believe that it was a gesture of goodwill. Subsequently Orange just so happened to have lost that particular recording of that phone call and it was my word against theirs. Most mobile phones these days have the facility to record voice memos which also means you can activate the same function during a call to record the conversation. I can confirm that this works very well with my old K800i but I'm not too sure about my MDA Vario. Find this function on your phone and next time you are renewing, subscribing, or un-subscribing to anything over the phone I'd recommend you record it it could save you ££££'s/$$$$$'s!
To see the full extend of Oranges Debacle check out this dedicated forum: Orange Problems
Bah Humbug! lol
Andy
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